Descrição

At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society all in a fun way.

It doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society.

T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole.

About the Project:

We are looking for an experienced Service and Project Manager with over 5 years in a similar role.

• Key Responsibilities:
• Manage both traditional and agile projects.
• Lead teams and services ranging from 5 to 20 members.

• Main Tasks:
• Act as the primary point of contact with the client, ensuring excellent communication.
• Regular updates and reporting on project and service status to the client.
• Oversee team performance and foster a productive work environment.
• Manage project finances, including cost control, budgeting, and forecasting.
• Monitor SLAs and key performance indicators (KPIs) to ensure high-quality service delivery.
• Implement the service manual, make corrective adjustments, and suggest improvements for enhanced efficiency.
• Coordinate the resolution of incidents, problems, and escalations with the assigned teams.
• Address conflicts that may arise during service delivery and escalate them when necessary.

• Qualifications:
• More than 5 years of proven experience in the role.
• Technical degree, PMP, ITIL certifications, and agile methodologies are a plus.
• Experience in the Insurance industry is highly valued.
• Languages: native/bilingual in Portuguese and fluent in English.

• What We Offer:
• A truly international work environment with a positive and collaborative culture.
• A flexible schedule that promotes work-life balance.
• Continuous learning and development opportunities to grow your skills.
• A hybrid work model that supports remote/OnSite work.
• The chance to be part of a leading technology company with exciting career paths.

If you're seeking a new challenge where you can develop your expertise and work in a vibrant, cutting-edge environment, we want to hear from you.

Ready to join our team? Send us your CV in English and take the first step towards an exciting career at T-Systems Iberia.

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.