Project Manager
Descrição do trabalho
We’re looking for an experienced CRM Service Project Manager to lead service-related CRM transformation projects in an enterprise environment.
Work setup: Hybrid – Porto (2 days/week on-site)
- Responsibilities:
- Lead CRM service projects end-to-end: analysis, implementation, deployment, and hypercare
- Coordinate global cross-functional teams and ensure scope, timeline, and quality are met
- Assess Microsoft Dynamics service processes and define target processes in Salesforce Service Cloud
- Translate business needs into user stories, functional specs, and acceptance criteria for agile delivery
- Run agile ceremonies (Scrum/SAFe/Kanban) and manage backlog/sprints/work items in Azure DevOps
- Facilitate workshops with business and technical stakeholders to gather requirements and drive decisions
- Track and communicate project progress, risks, issues, dependencies, and key decisions to management
- Define test scenarios, coordinate UAT, manage defects, and ensure go-live readiness
- Must-have requirements:
- 5+ years’ experience in CRM service projects (Project Management and/or Business Analysis)
- Knowledge of CRM Service processes (case management, SLAs, knowledge, ticketing)
- Experience with Salesforce Service Cloud (service process design and core configuration concepts)
- Agile delivery experience (Scrum, SAFe and/or Kanban) with backlog management in Azure DevOps
- Solid experience supporting testing phases (test cases, UAT coordination, defect handling)
- Strong facilitation, stakeholder management, and cross-team coordination skills (distributed teams)
- Fluent English (spoken and written)
If you’re interested, apply directly or send your CV with your daily rate and availability for a call to .