Descrição

For a leading multinational company we are now seeking for a Business Intelligence Manager who will be responsible for supporting senior leadership and Business Units (BUs) by aligning strategic goals with day-to-day execution, driving operational excellence, and embedding data-driven decision-making across the organization.

This role blends performance analysis, process improvement, and customer value optimization, working cross-functionally to enhance business efficiency and impact.

The ideal candidate will have strong analytical skills, experience in continuous improvement methodologies, a background in business intelligence (e.g., Power BI), and a passion for delivering superior customer experiences.

RESPONSABILITIES

• Strategy Execution and KPI Definition
• Define and standardize key business metrics and KPIs across commercial, operational, and financial domains in collaboration with BUs, Finance, and IT.
• Ensure consistent adoption of these KPIs in monthly business reviews (MBRs), dashboards, and management reports.
• Align KPIs with key business drivers, including Customer Lifetime Value (LTV), churn rate, CAC, COS, growth, and service levels.
• Create frameworks and tools that link strategic priorities with measurable outcomes, enabling BUs to track and act on performance drivers.
• Support leadership with high-impact executive presentations and reports that reflect KPI performance and actionable insights.

• Process Improvement & Operational Alignment
• Lead and facilitate continuous improvement initiatives aimed at increasing operational efficiency, reducing waste, and streamlining workflows.
• Partner with cross-functional teams to assess current processes, identify bottlenecks, and implement standardized best practices across BUs.
• Drive adoption of a performance culture by embedding continuous improvement tools and methodologies in daily business operations.
• Monitor and report on the effectiveness of implemented process changes, ensuring alignment with cost, quality, and customer experience goals.
• Work closely with operational leaders to identify areas of misalignment and execute targeted improvement plans that align with strategic and operational priorities.

• Business Intelligence & Customer Value Optimization
• Develop and maintain business intelligence tools and dashboards (e.g., Power BI) to monitor key performance indicators and customer service metrics.
• Build and manage recurring databooks and analytics packages that provide actionable insights into growth, churn, installed base, revenue, and other critical metrics.
• Partner with BU teams to drive improvements in Customer Lifetime Value (LTV) by identifying patterns, trends, and improvement opportunities.
• Harmonize BI content across BUs, ensuring consistent data definitions, reporting formats, and data governance in collaboration with Finance and IT.
• Translate customer data into insights that inform retention strategies, improve satisfaction, and enhance the end-to-end customer experience.
• Lead efforts to embed a customer-centric mindset across the business by equipping teams with the data and tools to act on consumer insights.

• QUALIFICATIONS
• 5+ years of experience in strategy consulting, business operations, or consumer-focused industries (e.g., Telcos, SaaS, Utilities, FMCG).
• Bachelor's degree in Business, Finance, Engineering; Master’s or MBA preferred.
• Proven experience with process improvement methodologies.
• Advanced Excel and PowerPoint skills; proficiency with Power BI or other data visualization tools is essential.
• Strong knowledge of financial and customer-related KPIs (LTV, CAC, churn, etc.).
• Portuguese and English a must, Spanish is an advantage.

• SKILLS & ATTRIBUTES
• Analytical and data-driven mindset with attention to detail and accuracy.
• Ability to write queries (SQL, DAX, M, or Power Query) for data extraction, transformation, and modeling.
• Structured problem solver with the ability to synthesize data into clear insights and recommendations.
• Strong communication skills, both verbal and written, capable of influencing multiple levels of leadership.
• Highly organized, self-motivated, and capable of managing multiple priorities independently.
• Strong cross-functional collaboration skills and adaptability in a dynamic business environment.
• Passionate about continuous improvement and delivering exceptional customer outcomes.

Location: Sintra, Lisbon Metropolitan Area, Portugal.

Job Type: Full-time, hybrid

To apply for this position, we invite all interested candidates of any gender (L.903/77) to send their CV via email, specifying their consent to the processing of personal data (E