Director, Regional Business Intelligence - MLH Region

Descrição do trabalho

Director, Regional Business Intelligence - MLH Region Join to apply for the Director, Regional Business Intelligence - MLH Region role at TP . Get AI-powered advice on this job and more exclusive features. Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity The Regional Business Intelligence Director for the MLH Region will be an integral part of the MLH regional team. This role is responsible for adopting global processes, tools, metrics, and reports, as well as creating specific reports and views needed to monitor the performance of the MLH region. The director will provide valuable insights to the president of the region and will have support from the GBS team in Europe and/or local teams within the region. The Responsibilities Adopt and implement global processes, tools, metrics, and reports within the BI teams of the MLH region. Create and manage specific reports to monitor regional performance, including New Business Development reports and Human Resources reports, among others. Provide valuable insights and recommendations to the president of the MLH region. Collaborate with the GBS team in Europe and local support teams within the region to develop and fulfill reporting requirements. Ensure data accuracy and integrity in all reports and analyses. Stay updated with the latest trends and best practices in Business Intelligence and data analytics. The Qualifications Minimum of 10 years of experience in Business Intelligence areas. Proficiency in Power BI and Azure/SQL skills. Six Sigma certification is desirable. Predictive analytics and Artificial Intelligence knowledge is desirable. Strong knowledge of Statistics. Demonstrated experience in the BPO sector and contact center, particularly in areas such as Workforce Management (WFM), Quality Assurance (QA), and Human Resources (HR). Excellent analytical and problem-solving skills. Strong communication and presentation skills. Ability to work independently and as part of a team. High attention to detail and accuracy. Ability to manage multiple projects and meet deadlines. Pre-Employment Screenings Employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening, as per TP policy. Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications from such sources will not be considered, and no contractual relationship will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Seniority level Director Employment type Full-time Job function Research, Analyst, and Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at TP by 2x. Set job alerts for “Director of Analytics” roles. #J-18808-Ljbffr