Junior Business Analyst / MX Analytics /Remote in Portugal/

Descrição do trabalho

About The Role

Job Title: Junior Business Analyst / MX Analytics
Location: Remote based in Portugal
Terms: Permanent Contract / Full-Time 40h weekly
Schedule: Monday to Friday – 12:00 to 20h30

Your profile

ABOUT THE ROLE
We're looking for a motivated, detail-oriented Junior Business Analyst to support our client OURA’s Member Experience (MX) Analytics team. You’ll play a key role in helping our client maintain and improve Tableau dashboards, refresh recurring data reports, and triage incoming questions from stakeholders. You'll report directly to the BI Manager and collaborate closely with OURA’s Member Experience team and external partners. This is a great role for someone curious about data, excited to learn new tools, and eager to support a fast-moving customer experience org.

ABOUT THE TEAM

The successful candidate will be supporting a team providing support for our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.

• WHAT YOU'LL BE DOING
• Regularly work with the OURA Business Intelligence (BI) team for Member Experience
• Act as a first responder for Tableau dashboard questions from internal and external teams
• QA Tableau views regularly to ensure filters, formatting, and metrics are working correctly
• Refresh monthly manual data reports manually from tools like Decagon, Amplitude, and others
• Make light formatting or layout changes in Tableau based on stakeholder requests
• Use Unwrap.ai to fulfil simple reporting requests (e.g., add/remove Groups, adjust views)
• Help identify and test when something seems “off” in reporting, based on user feedback
• Monitor Slack or email channels for common reporting issues or questions
• Support lightweight ad-hoc analysis (e.g., Zendesk ticket trends or volume shifts)
• ABOUT YOU
• What We're Looking For
• Comfortable working with data and digital tools—no need for SQL, but curiosity is a plus
• Self-motivated, detail-oriented, and not afraid to ask questions when something isn’t clear
• Able to stay organized across multiple recurring tasks and requests
• Strong communicator—able to work with internal and external partners professionally
• Interested in growing technical skills (we’ll teach you Tableau, Unwrap.ai, and even light SQL or AI tooling if you’re up for it)
• Nice to Haves (Not Required)
• Experience using Tableau (even as a user)
• Strong understanding around Zendesk Support tickets and MX Support operations
• Exposure to reporting tools (Tableau, Amplitude, Zendesk Explore, etc)
• Interest in automation, AI tools, or data documentation

Why us?

• WHAT YOU GET IN RETURN:
• Fully Remote work based in Portugal
• A competitive salary
• Flexible benefits
• Equipment provided
• Home office allowance
• A Buddy on joining
• Online Gym and Wellbeing Studio.  
• The opportunity for professional growth.  
• Fun company events and team outings.  
• Autonomy and Responsibility

About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.

Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.

Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.

Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Original job Junior Business Analys