Digital Advertising Experience Specialist | Italian & English Speaker

Descrição do trabalho

Location: Lisbon On-site

Schedule: 24/7 rotation (Monday to Sunday) 2 rotating days off

Contract Type: 6 months

Salary: 1000 EUR/month x14 months

Are you ready to deliver outstanding customer experiences for a global project?

Join our team in Lisbon as a Customer Service Representative and become the first point of contact for a leading international client. Help users solve issues, answer questions, and ensure customer satisfaction in a fast-paced, multicultural environment.

• What We Offer
• Work on-site at our modern Lisbon office
• Base salary: 1000 EUR/month (paid 14 times per year)
• Complexity bonus 200 EUR/month (paid 11 times per year)
• Meal allowance: 2,014.32 EUR net per year (7.63 EUR net/day)
• ️ Relocation support: Room in a shared apartment (max. 12 months) only 280/month including utilities (deducted from payslip)
• Dynamic, international environment with growth opportunities

• Your Key Responsibilities
• Take an active role from day one by identifying opportunities to improve service delivery and user experience.
• Handle and resolve full-cycle product troubleshooting and advertiser support cases via email and chat, covering technical, product, and general inquiries.
• Own each case and drive resolution by collaborating with in-house Product Operations and Engineering teams.
• Ensure excellent customer experience by delivering timely updates and maintaining high satisfaction across all touchpoints.
• Meet service level targets, adhere to quality and productivity metrics, and contribute to Best in Class case resolution times.
• Collaborate with internal technical specialists to educate advertisers on product features, functionalities, and common issues.

What Were Looking For

• Languages:
• Italian C1 or higher
• English B2 minimum

• Skills & Qualities:
• Proven experience in managing paid digital campaigns (mandatory).
• Degree in Marketing or a related field.
• Professional experience in Digital Marketing.
• Previous experience in a Contact Centre or service program supporting an Advertising Technology company.
• Familiarity with social media products and a basic understanding of digital advertising ecosystems.
• Strong customer-service orientation with excellent communication and problem-solving skills.
• Ability to work effectively both independently and as part of a team.

Why Join Us?

Be part of a passionate, multilingual team supporting a major international brand. We offer you training, career development, and the opportunity to grow in one of Europes most exciting cities.

️ Start Date: 29 Jan 2026