B2B Digital Marketing Support Specialist (French Market)

Descrição do trabalho

Location: Lisbon, Portugal (On-site)

Languages: French C1 | English B2

Contract Duration: 6 months (with potential extension)

Start Date: To be confirmed

About The Role

We are seeking a B2B Digital Marketing Support Specialist (French Market) to support advertisers using cutting-edge advertising solutions in a fast-paced, technology-driven environment.

In this role, you will provide end-to-end support to French-speaking advertisers, resolving technical and product-related issues, optimizing campaign performance, and ensuring advertisers fully leverage the companys advertising tools. You will work closely with internal Product Operations and Engineering teams while directly impacting customer experience.

• Key Responsibilities
• Take an active role from day one in identifying initiatives to enhance service and improve overall advertiser experience
• Handle and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
• Own and drive query resolution by collaborating with internal Product Operations and Engineering teams for technical, product-related, or generic platform inquiries
• Ensure high Customer Satisfaction (CSAT) by maintaining service quality throughout the full case journey and providing regular updates
• Drive adherence to Service Level Agreements (SLAs) and achieve best-in-class productivity while reducing resolution times
• Partner with in-house technical specialists to educate advertisers on product features, common issues, and best practices
• Manage campaign performance issues leveraging your expertise in paid campaigns, Google Analytics, Pixel Data, HTML/Web Development, and API integrations

Your Profile

We are looking for candidates who combine strong digital marketing knowledge, technical expertise, and a customer-first mindset.

• Mandatory Requirements:
• French C1 (mandatory)
• English B2
• Proven experience in paid campaign management
• Strong hands-on knowledge of Google Analytics, HTML/Web Development, Pixel Data, and API integrations
• Degree in Marketing or a related field
• Experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program for an Advertising Tech company
• Fluent in social media product usage with a solid understanding of digital advertising fundamentals
• Strong customer service orientation and problem-solving skills
• Ability to work independently as well as collaboratively in a team

Working Schedule

Initial Schedule (first phase):

Monday to Sunday | 07:00 – 19:00

• Rotational shifts:
• 07:00 – 16:00
• 10:00 – 19:00 2 rotational days off

Future Schedule (TBC by client):

24/7 rotational shifts, Monday to Sunday

• Compensation
• Base Salary: €930.00 gross/month
• Complexity Bonus: €120.00 gross/month (paid over 11 months)
• Meal Allowance: €7.63 net per working day

• Why Join?
• Work in a high-growth digital advertising and AdTech environment
• Gain hands-on exposure to technical advertising tools and campaign management
• Develop expertise in B2B Digital Marketing with a strong international focus
• Relocate to Lisbon, one of Europes most vibrant and dynamic cities

If you have experience in paid campaigns, technical troubleshooting, and digital advertising, and are ready to support French-speaking advertisers in a high-impact B2B role, this is the perfect opportunity.