Descrição

Job Overview

• This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills in cybersecurity.
• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client's products & services