Customer Support Engineer - Cybersecurity - Hybrid - Portugal

PSICOTEC
10, July 2025
Cibersegurança
Tempo inteiro

Descrição do trabalho

We are looking for a Customer Support Engineer to
join an international tech scale up company, leader in cybersecurity
solutions. This company applies security layers to web applications,
garanting self-defensive capabilities that enable them to fight any fraud,
reverse-engineering or tampering attempts, avoiding data leakage and damage to
the customer’s reputation.

As a Customer Support Engineer, your primary
responsibility will be to guarantee customer satisfaction by providing
exceptional support, implementing products according to customer needs,
resolving technical issues, and addressing inquiries related to product
features. You will collaborate closely with the Product Development team to
ensure customer feedback informs product direction.

  • What will you find?
  • Work
  • on a high-impact project with global reach;
  • Join
  • a culture of innovation, collaboration, flexibility, continuous learning
  • and commitment to technical excellence;
  • Benefit
  • from hybrid work policies and opportunities for real career growth.
  • What will be your mission?
  • Provide
  • high-quality technical support to Jscrambler’s clients, taking full ownership
  • of issues until resolution;
  • Collaborate
  • with Product Development teams to resolve tickets effi ciently or escalate
  • complex issues to higher support tiers when necessary;
  • Investigate
  • technical issues, identify root causes, and assist clients by providing
  • workarounds or permanent solutions;
  • Develop
  • expertise in product capabilities and implement/confi gure products according
  • to clients' needs;
  • Provide
  • technical assistance to the Pre Sales team, including preparing demo
  • environments and supporting them throughout the client journey;
  • Participate
  • in meetings to address questions, clarify doubts, and help maximize product
  • value.
  • What
  • will make you triumph in this position?
  • Degree
  • in Software Engineering, Computer Science, Information Technology, Information
  • Systems, or related field;
  • 2+
  • years of experience in Customer Support Professional, Customer Service Engineer
  • or similar technical support role;
  • Strong
  • understanding of web application architecture;
  • Ability
  • to lead client-facing meetings and effectively communicate technical concepts;
  • Excellent
  • spoken and written communication skills, with a client-focused mindset;
  • Experience
  • and interest in Security and Application Security is highly valued;
  • Certifications
  • such as ITIL are a plus;
  • Fluent
  • level of English.

At Psicotec, we
ensure a close relationship and continuous communication with candidates and
clients. You can feel free to ask any questions! You will always have someone
on this side to support you at any stage of the process.

We are waiting for you and
willing to give you more information about this amazing opportunity! Apply
now!

This offer from "PSICOTEC" has been enriched by Jobgether.com and got a 70% flex score.

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