Cybersecurity Operations Lead

Descrição do trabalho

Job Overview

• The Service Manager is responsible for overseeing the operation and continuous improvement of cybersecurity services, ensuring effective project management and strong relationships with clients and stakeholders.
• Supervise the daily operation of cybersecurity services.
• Promote continuous improvement of processes and services.
• Manage technical and operational projects.
• Ensure effective communication with clients and stakeholders.
• Guarantee compliance with defined SLAs and KPIs.
• Requirements
• Proven experience in IT service management, preferably in the cybersecurity field.
• Experience with MS Windows Server and Unix.
• Strong skills in MS Office and MS Project.
• Solid knowledge of IPv4 and IPv6.
• Proficiency in DNS.
• ITIL Foundation certification (or advanced level) is a plus.
• Strong communication, organizational, and team management skills.
• Results-oriented and problem-solving mindset.

Workplace type: Hybrid (max. of 3 times per week in the office).