Professional Services Analyst

Descrição do trabalho

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

• Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

We’re seeking a motivated and detail-oriented Analyst to join our Professional Services Team. This entry-level role is ideal for individuals looking to launch their careers in cybersecurity, risk management, and client services. Analysts are responsible for executing managed services tasks on behalf of our clients, working closely with Consultants and Team Leads to ensure timely, accurate, and high-quality delivery.

This is a hands-on role that offers growth potential through direct exposure to third-party risk processes, Bitsight products, and customer engagement.

• Key Responsibilities:
• Data Collection: Collect data from internal systems and third-party sources as directed by Consultants.
• Deliverable Creation: Format, organize, and produce reports and presentations for client delivery.
• Task Support: Assist with basic project tasks such as data entry, spreadsheet updates, and risk assessment coordination.
• Document Review: Check reports and submissions for inconsistencies, missing information, and quality assurance.
• Organization: Maintain clean, well-organized project documentation, trackers, and status reports.
• Customer Communication: Provide clear, professional, and timely communication with customers to support deliverables and clarify risk findings.
• Risk Insight Support: Communicate with clients to explain key risk indicators, such as exposed credentials or open ports, and support follow-ups as needed.
• Collaboration: Build strong, approachable working relationships with teammates and cross-functional colleagues including Sales, Product, and Customer Success.
• Training and Development: Participate in structured onboarding and ongoing training to build expertise in Bitsight tools, processes, and service offerings.

• Growth Expectations:
• Become proficient in executing tasks with limited oversight
• Develop product and tactical knowledge to support service delivery
• Routinely identify and communicate process improvement opportunities
• Resolve blockers with assistance and contribute to cross-functional workflows
• Act as a mentor and trainer for new Analysts as experience grows
• Build lasting relationships with clients and internal stakeholders

• Basic Qualifications:
• 0–2 years of professional experience; recent graduates are encouraged to apply
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication abilities in English
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Comfortable working in a fast-paced, collaborative environment
• Interest in cybersecurity, risk management, and client-facing services
• Basic understanding of information security or compliance frameworks is a plus

• Why Bitsight:
• Learn from experienced professionals in a fast-growing cybersecurity company
• Build real-world knowledge of third-party risk, compliance, and cyber posture management
• Contribute to meaningful client work from day one
• Be part of a supportive, approachable, and high-performing team
• Opportunities for career development, advancement, and mentoring

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet