Descrição

Keywords: Capital Markets, FX, FI, EQD, Structured Products, Rates, Credits, e-Commerce, Data Analytics, Client Support

Your Main Activities Are

• Client Enablement:
• Responsible for managing and implementing all Client/User Enablement requests to BNP Paribas electronic trading platforms including our Single dealer Platform (Cortex Suites, Smart Derivatives), Multi Dealer platforms such as Bloomberg, Tradeweb, FXall, 360t and FIX API Connections
• Relationship with other departments - Sales, Trading and IT Support Teams to manage the configuration of Pricing and Client margin across various platforms

• Business Support:
• Resolve issues across all BNP Paribas electronic products and services, ensuring a quick and effective resolution
• Ensure clients are connected, being priced and able to trade at all times
• Monitor the status of all systems and electronic trade flows
• Using data-mining analysis tools to identify issues
• Provide business support to Trading & Sales
• Working closely with IT, Credit Risk, Legal, Compliance, etc.

• Pricing Configuration:
• Manage all pricing and tier changes for Sales and Trading in the respective gateways
• Manage price controls and limits across all products, ensuring all changes are properly controlled and approved prior to implementation

• eBusiness Optimisation:
• Client Engagement Activities: monitor new client activity as well as dormant clients and users, follow up on credit and limit issues
• Conduct client feedback surveys to ensure ECS is meeting customer expectations, improving service levels and product development as needed.
• Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement
• Constantly review manual process and suggest new operating models to improve efficiency

• Profile and Skills to Success
• Academic background in Engineering, Mathematics, Finance, Economics or similar areas
• An overall understanding and interest in the financial world
• Fluency in English
• Excellent communication skills and client focus
• Strong team work while being able to work autonomously
• Strong analytical and problem solving skills
• Ability to work under tight deadlines and organisational skills
• Strong Excel knowledge
• Python and other IT coding Skills - (Intermediate)

About the Team

Electronic Client Solutions (ECS) is a global team within the COO group, with teams based in London, Lisbon, New York and Singapore, ECS represents the backbone of BNP Paribas's Electronic trading offering.

Its core function is to provide a single point of contact for Client queries for all our Electronic products and services. ECS supports Clients, Trading venues and external counterparties, is responsible for Client enablement, Client Support and vendor relationships across all our Ecommerce platforms.

• ECS supports BNP PARIBAS clients on Single dealer and Multi dealer platforms in conjunction with Sales and Trading. Its responsibilities fall into three main business/product lines organised respectively into three sub-teams:
• FX Cash / Options / Algos / Commodities
• Fixed Income - Rates / Credit / Structured Products / Derivatives
• Structured Products / Derivatives

ECS are a critical component of Electronic Business & Markets group, providing the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions.

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Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

• Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment an

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