At Cloudflare, we are on a mission to help build a better Internet.
Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes.
We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.
We cannot complete our mission without building a diverse and inclusive team.
We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Come join us
Available Location
- Lisbon, Portugal;
Mexico City, Mexico
Role Summary
At Cloudflare we are committed to excellence and innovation, not just as it relates to products we sell to our customers, but also for our internal processes and systems.
We are committed to leveraging cutting-edge technologies to enhance operational efficiency and drive innovation.
In order to do that, we are seeking a dynamic and forward thinking Process Analyst to join our team.
This role will play a key role in the execution of our process analytics and automation initiatives throughout our Finance organization.
We are in search of a detail-oriented and collaborative professional who is eager to contribute to the hands-on development and implementation of process improvement solutions.
You'll be responsible for supporting the full project lifecycle, from requirements gathering and solution development to testing and documentation.
You'll also work closely with cross-functional teams to ensure our solutions deliver impactful results and help drive business efficiency, and your ability to translate strategic goals into tangible, automated solutions will be crucial to your success.
Role Responsibilities
Automation Strategy and Planning:
Identify and evaluate opportunities throughout the Finance organization for automation and process mining.
Participate in discussions with cross-functional teams to gather requirements for new automation initiatives.
Support the evaluation and recommendation of tools used for analytics and automation solutions.
Work with the business to develop thorough business requirements and proto-types as needed.
Tool Implementation and Configuration:
Collaborate with Finance stakeholders to conduct thorough requirements gathering and design process improvement/automation solutions that meet the business' needs.
Perform hands-on development and implementation of process analysis dashboards and automation solutions using process mining, data transformation, visualization, and other custom tools (i.E., Celonis, Alteryx, Tableau, Cloudflare Developers platform, or others).
Conduct thorough unit and user acceptance testing of implemented solutions to ensure they meet business requirements.
Lead data validation exercises to ensure high data quality and reliability for use in process mining and automation solutions.
Configure relevant KPIs in process mining dashboards to support internal ROI reporting.
Data & Process Analysis:
Assist in the analysis of raw data from a process exploration perspective to identify potential process improvement initiatives.
Help business teams to interpret data trends, patterns, and anomalies associated with identified insights.
Use process mining tools (i.E., Celonis) to analyze process maps from various platforms;
identify, discuss, and validate with the business anomalies and insights associated with potential improvement opportunities.
Monitoring and Maintenance:
Perform routine monitoring of automation solutions to ensure ongoing performance and stability.
Proactively identify, document, and resolve issues, working to optimize processes for continuous improvement.
Collaborate with IT support teams to troubleshoot and resolve technical challenges.
Documentation and Training:
Create and update comprehensive documentation for new and existing automation solutions.
