Descrição

POSITION DETAILS:

DEPARTMENT: Site Reliability Engineering

LOCATION: Remote, in Portugal

REPORTS TO: Manager, Core Network Operations

WORKING HOURS: 7:00 AM to 4:00 PM and 9:00 AM to 6:00 PM (rotates weekly).

POSITION SUMMARY:

Broadvoice is looking for an experienced Core Network Operations Engineer with a proven track record in troubleshooting, optimizing, and maintaining VoIP systems and ensuring high system reliability and scalability.

• YOUR DAY-TO-DAY:
• Identify, troubleshoot, and resolve issues related to voice quality, connectivity, and other VoIP-related challenges to maintain system integrity.
• Drive the implementation and management of monitoring, alerting, and tracking systems to ensure proactive issue detection.
• Work alongside developers, engineers, and support teams to ensure effective communication and prompt resolution of operational issues.
• Contribute to the successful rollout of milestone releases, ensuring smooth deployments and minimal disruption to services.
• Focus on improving system scalability, service reliability, capacity, and overall platform performance.
• Participate in the on-call rotation for incident escalation.
• Provide technical troubleshooting, document timelines, and prepare Root Cause Analysis (RCA)/Incident Report documentation.
• Collaborate with multiple teams across the organization to ensure the timely resolution of issues and continuous operational improvements.

• WHAT YOU BRING TO THE TEAM:
• A degree in Computer Science, Software Engineering, Telecommunications, or a related field.
• Proven experience in supporting and troubleshooting UCaaS/CCaaS systems, with a strong focus on VoIP technologies.
• Must have In-depth knowledge of VoIP protocols (SIP, SDP, RTP).
• Hands-on experience with signaling analysis tools such as Wireshark, sngrep, or Homer.
• Familiarity with scripting and automation tools to streamline processes and improve efficiency.
• Strong ability to manage multiple priorities and competing demands while ensuring high standards of work.
• Strong analytical skills and attention to detail, with a proactive approach to troubleshooting and resolving issues.
• Experience with observability and monitoring tools, particularly in an infrastructure monitoring context.
• Ability to manage multiple priorities and deadlines in a fast-paced environment, ensuring that critical issues are addressed promptly.
• Self-motivated, with the ability to collaborate effectively within a team and influence cross-functional efforts.

WHY BROADVOICE?

At Broadvoice, we believe in more than just work. We're committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. At Broadvoice, you're not just joining a company, you're joining a place where our success is your success, and your potential has no limits.

Grow Your Career

Whether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future.

READY TO JOIN US?

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you're a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we'd love to meet you! Apply now to become part of a forward-thinking company that's growing and empowering its people across all roles and departments.