Descrição

Join us in shaping the future of cloud contact center software. Five9 is a leading provider of innovative solutions, bringing joy to customer experience worldwide.

Our team-first culture enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

In this pivotal role as a Senior Network Engineer, you will join a team of experienced professionals at the forefront of designing and expanding a worldwide corporate infrastructure for a dynamic and growing company.

Your core mandate will involve implementing and operating cutting-edge enterprise network solutions, guided by our strategic vision. You will assist in deploying key initiatives in Europe and other parts of the globe.

• Main Responsibilities:
• Work directly with internal technical teams to implement new technologies and provide operational support.
• Develop a broad understanding of networking technology that covers multiple platforms.
• Monitor the integrity, operation, and optimization of WAN, LAN, Wireless, VPN, and networks for the enterprise.
• Troubleshoot complex incidents or direct issues to appropriate stakeholders for resolution.
• Design, plan, and implement approved projects.
• Create and maintain documentation of network solutions, incidents, and general knowledge base.
• Identify and map network requirements for applications in collaboration with development teams.
• Provide timely responses to assigned tickets and update case management system accordingly.
• Work with the security office to respond to vulnerabilities in the network environment.
• Plan, document, and perform network changes/extensions.
• Orchestrate firewall rules and underlying network settings.
• Design and document the corporate network architecture (LAN/WAN/WLAN/SECURITY).
• Network security experience and awareness.
• Operate and monitor the corporate network infrastructure.
• Provide next-level network infrastructure-related support.
• Design network aspects of disaster recovery and operational security.
• Maintain, audit, and improve corporate network & security standards.
• Perform network-related root cause analysis (RCA) and problem resolution.
• Define, monitor, and report KPIs for network services/devices.
• Manage proof of concepts, feasibility studies, and other corporate initiatives.
• Hands-on experience in SDWAN technology, network design, and implementation preferred.

• Requirements:
• Relevant network/IT-related education (academic degree preferred).
• Excellent understanding of corporate network & data center application architecture concepts.
• Excellent analytic skills.
• Excellent understanding of: Security & firewall infrastructure (Multivendor) - mandatory. VPN technologies/infrastructure. Network design/management/automation. Network technologies (Layer1-Layer4). Good communication & technical writing skills.
• Independent, goal-oriented, and self-motivating personality.
• Passion to deliver high-quality standard levels.
• Accuracy and high-risk awareness.
• Willingsness to travel and to perform standby on-calls.

• Specific Skills and Knowledge:
• Min 5 years of professional experience in senior network engineering roles.
• Practical experience in enterprise network & security Plan/Build/Run setup.
• Network infrastructure (Cisco) - mandatory.
• Knowledge and experience in Palo Alto firewalls.
• Work experience within an international/multicultural environment preferred.
• Ability to work with teams distributed in different time zones.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

Important Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.