Descrição

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

How You Will Contribute And What You Will Learn

• As part of our team, you will:
• Participate in Nokia's NPI across Europe from NPO's side.
• Act as a main point of contact for all technical queries and liaise with Nokia’s R&D in case of in-depth product related support.
• Deliver customer’s technical workshops regarding 5G.
• Validate the performance of the newest RAN SW in lab & customer’s network.
• Design, test and assess the performance of Nokia's latest 5G features for our customers.
• Be in contact with our product line teams for the latest release notes, corrections and algorithms change.
• Mentor and guide Nokia’s remote global delivery support team members to ensure quality & on time delivery.
• Share knowledge and best practice with other NPO team members across Europe & globally.
• Performs critical design, testing and validation activities in customer projects independently.
• Develops/reviews and make recommendations on network-wide design covering performance, spectrum & capacity supported by recommendations (within and across the region).
• Organizes field measurements and laboratory tests, plan & implement test cases.
• Performs network audits, identify network faults and parameters inconsistencies.
• Optimizes networks with all components based on traffic trends and customer forecasts. Supports experts in developing network configuration file and interface analysis
• Act as a main point of contact for technical queries and liaise with Nokia’s R&D in case of in-depth product related support.
• Prepare and deliver customer’s technical workshops regarding 5G.
• Validate the performance of the newest RAN SW in lab & customer’s network.
• Design, test and assess the performance of Nokia's latest 5G features for our customers.
• Be in contact with our product line teams for the latest release notes, corrections and algorithms change.
• Guide Nokia’s remote global delivery support team members to ensure quality & on time delivery.
• Share knowledge and best practice with other NPO team members across Europe & globally.

• Key Skills And Experience
• 7+ years of experience in 4G/5G radio network planning and optimization activities.
• Expertise in Nokia 4G/5G SW & HW different releases, Nokia’s RAN parameters, counters, KPIs and features.
• Excellent knowledge of 3GPP releases and protocols.
• Ability to lead all activities for the maintenance and improvement of network KPI's
• In depth trouble-shooting capability for analysis of network statistics, KPIs, UE logs, eNB/gNB logs.
• Long term technical career objective in NPO domain.
• Excellent communication skills, ability to interface & influence the customer.
• Decision making capabilities.
• Good interpersonal, presentation skills and team player.
• Self motivated.
• Result oriented with focus on product quality and customer satisfaction.
• Able to think out of the box to resolve complex scenarios and be able to effectively justify the rationale behind proposed recommendations.
• Able to communicate effectively while working with a large team in collaborative mode working in different time-zones.
• Able to meet targets consistently and maintain complete transparency with the team.
• Strong Leadership for colleague & customer, and good mentor of the junior engineer.
• B.Sc. degree in Telecommunications or relevant departments
• Fluent in English, other language skills are plus “French, German, Italian..etc.”

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive