Network Solutions Engineer

Descrição do trabalho

Cisco's Customer Experience team is a world-class group of technical experts focused on helping customers deploy and operate their networks effectively, delivering the best possible customer experience.

We're seeking a Network Solutions Engineer to join our team, who can work on complex and in-depth problems requiring strong analytical, problem-solving, engineering, and communication skills.

As a Network Solutions Engineer, you will drive successful resolution of technical issues reported by customers and think of innovative ways to prevent future issues. You'll act as a trusted advisor for our customers, conducting in-depth research on technical topics, reproducing customer environments and issues using TAC lab equipment, and engaging in technical discussions with product development and engineering teams.

Key qualifications include experience in Service Provider network environments with excellent use of IOS-XR: configuration, deployment, and troubleshooting capabilities, knowledge of protocols/features such as Routing protocols (ISIS, OSPF, BGP), Multicast, and MPLS technologies, and familiarity with service provider platforms like ASR9k, NCS5k, NCS500, 8000.