Descrição

• *Job Summary:**

We are looking for a skilled Network Infrastructure Engineer to join our team at TN Portugal. The ideal candidate will have a strong understanding of network concepts, including IP addresses, routers, switches, firewalls, LAN, and WAN, as well as experience with basic IP tools such as ping and traceroute.

The Network Infrastructure Engineer will be responsible for managing and maintaining our end clients' networks, ensuring client satisfaction and quieting their networks are essential in this position. This includes first-line support of IT infrastructure, security, and systems, receiving and responding to service requests via telephone and email in accordance with each client's Service Level Agreement (SLA).

• Key Responsibilities:
• First-line support of IT infrastructure, security, and systems.
• Manage service tickets and assign to appropriate onsite technicians or internal service resources.
• Triage, classify, and prioritize incidents.
• Escalate high-profile issues in a timely manner using well-defined processes.

• Requirements:
• A+ Certification is preferred.
• NET / Sec + Certification is preferred.
• Microsoft Certified Professional (MCP) is preferred.
• Experience in computer network management is required.
• Experience in managing end-client networks is preferred.