Descrição

AXA CONTEXT

As an in-house provider, AXA GO Group Technology Operations is responsible for:

- Providing and managing a high-performance workplace for all AXA employees

- Delivering application services to Chief Information Officers (CIOs) and their IT teams to support AXA’s business

- Managing the IT foundation of all our partners, with the delivery of global infrastructure services

- Serving as the first line of defense in IT, security, and risk management

- Contributing to positioning IT within the AXA Group as a key player in reducing our carbon footprint

AXA NETWORK PRODUCTS

AXA GO Network Products is responsible for delivering network services to all AXA employees and end customers worldwide, with a target of providing 24/7 support hours from various locations, leveraging local expertise.

This position will report directly to the Executive Manager of Operational Excellence.

Main Mission:

This position will be responsible for ensuring the quality of service delivery for Network services provided to the AXA entities, including those services that are provided by third parties.

Key Responsibilities:

- Managing all aspects of quality of service (QoS) and service ownership for Network services

- Defining and documenting operating models for Network services

- Ensuring operational readiness for Network services

- Ensuring incident, problem, and change (IPC) processes are implemented correctly

- Ensuring Network Services availability and performance targets are met

- Managing and governing third-party vendors and suppliers

- Delivering service reporting for Network Services

- Working with AXA markets and entities to deliver new services

- Developing, enhancing, and transforming or changing existing services

- Developing and managing service improvement plans

- Ensuring the services delivered meet global standards

- Building and maintaining strong business relationships at a strategic level with customers

- Providing escalation support for incidents

- Liaising with GSC Services Managers

- Delivering global governance of services in scope

Job Dimensions:

- Peer locations include all global AXA sites; some business travel could be expected

Your Profile

Required Skills:

· Excellent written, oral communication and interpersonal skills

· Experience of Network Service ownership in a large Corporate environment (with ITIL preferably)

· Experience managing competing priorities and ability to work in team or independently

· Strong customer focus

· Ability to communicate at all levels

· Experienced with Network Incident and problem management

· Experience in change management, communication activities and mediation

· Experience and understanding in the management and rollout of process and organisation change

· Experience in developing new Network services at Service Management level

· Experience in driving Service Improvement Plans / QoS initiatives

· Ability to manage service budgets and drive cost efficiencies

· Strong experience of managing supplier and service provider relationships

· Proven analytical, evaluative, and problem-solving abilities

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Showing an individual flair, having a component of imagination and original thinking

· Self-motivated and confident in own thinking and decisions

· Proven track record of working globally in a large organisation

· High adaptability and flexibility

Language Skills:

- Strong proficiency in the English language for verbal and written communications is mandatory (level 3/extensive)

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concret