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About Cisco ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. With its powerful AI-driven insights, it enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

• About the Role
• Serving as the customer interface for an exciting new technology
• Working closely with the enterprise sales team to present ThousandEyes in prospective business opportunities
• Instrumental in working with prospects during trials and highlighting business value
• Education of prospects, customers, and the sales team on industry trends and business initiatives
• Achieving ThousandEyes growth through expanding market awareness and closing business

• Responsibilities
• Supporting the technical sales process
• Assisting sales in technical prospecting to uncover opportunities
• Demonstrating solutions to showcase capabilities and use-cases
• Building and maintaining a technical and trusted advisor relationship with customers
• Supporting customers during solution trials
• Scoping and architecting solution deployments
• Presenting to decision-makers during trial wrap-up meetings
• Participating in weekly team meetings and quarter business review sales meetings
• Promoting technical topics and successful wins
• Sharing technical challenges and ways to overcome them
• Interacting with the team to ask questions, share experiences, and exchange ideas
• Establishing and enhancing demonstration material showcasing the solution
• Researching technical topics impacting the industry to grow as an industry leader
• Collaborating with Marketing
• Supporting trade shows and networking events
• Contributing to blog and social media posts
• Suggesting and contributing to whitepapers and case studies
• Interface with Product Management and Engineering
• Providing solution feedback from hands-on use and customer interaction
• Providing solution suggestions and enhancements to drive solution strategy
• Participating, driving, and providing feedback on internal and external solution beta programs
• Collaborating with Customer Success
• Coordinating post-sales support (training, deployment, support, etc.) with Customer Success
• Guiding customers to utilize Customer Success as an extension of their NOC to ensure success

• Qualifications
• 3-5 years of Solutions Engineering Experience
• Excellent presentation, communication, and problem-solving skills
• Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
• Knowledge of application and network infrastructures
• Knowledge of unified communications
• Experience with application and network performance analysis solutions
• Experience with packet analysis of network and application protocols
• Experience with scripting languages (e.g., Python, Perl, Javascript)
• Experience with Apple, Linux, and Microsoft operating systems
• Fluency in English; French would be beneficial
• Travel may be required as applicable