Descrição

Key Responsibilities
The successful candidate will perform the following tasks:

1. Provide prompt, professional, and effective resolution of technical issues escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains for all encompassed Area of Responsibility (AOR) of the Service;
2. Liaise with other teams in troubleshooting technical issues at various levels (network, backend, frontend, firewalls);
3. Perform root cause analysis in order to reduce repeating/recurring technical issues;
4. Implement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items).

The ideal candidate will have good knowledge of managing call distribution lists, voice mailboxes, ISDN, TDM technologies, and troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies.