Descrição

Social network you want to login/join with:Assistant Service Manager - Service Desk/Field Services/Network, Porto. Client:. Location: Porto, Portugal. Job Category: Other. EU work permit required: Yes. Job Reference: bd30a3731828. Job Views: 54. Posted: 17.02.2025. Expiry Date: 03.04.2025Job Description:. Purpose & Overall Relevance for the Organization:. At adidas, our belief is that “through sports we have the power to change lives”. Our EMEA Service Management team plays a key role in making adidas the best sports company in the world. Become a part of our EMEA Service Management team!. We are looking for an Assistant Service Manager who will lead support for the largest regional operations environment. What can you expect?Business analysis: Understanding how business components work and assessing the business impact for any critical situation, change, or proposal. Monitoring service delivery performance metrics with ITSM tools e.g., Aspen, Power BI, and liaising with managers and customers to ensure service level agreements are not breached.Change management: Engaging with project management to ensure that your and- party provider services support teams are ready for possible consequences and have communication and reaction plans in hand. Investigating recurring problems in systems, processes, and services.Critical Incident management: Managing critical incidents as needed.Expectation and Relationship management: Implementing stakeholder engagement/communications plans, managing resolutions, corrective actions, and lessons learned. Collecting and using feedback from customers and stakeholders to measure the effectiveness of stakeholder management. People Management:Self-driven team member, creating own goals and reporting on them.Ability to adapt to changes. What are we looking for?. We are looking for an enthusiastic and- driven team member to serve our business according to ITIL standards and communicate globally with our stakeholders in business and IT.Critical incidents handling (Major incident management experience).At least one of the following must be met:At least 2 years of Service Management experience in a major MNC (preferably with Network providers). Cisco Network vendors certification is desirable (CCNA and above). Network administration experience with a clear understanding of WAN, SD-WAN, LAN, Firewall, IPS, Network Redundancy approaches, Switch, and Wi-Fi controller. Information Security fundamentals knowledge.At least 2 years of Retail service desk experience (Office and Distribution Centres experience appreciated), including Laptops, Mobiles, Meeting rooms, POS machines, mobile POS, Digital devices, and cabling management.Strong risk and expectation management skills. Required skills:Functional process knowledge.Change Management.ITIL OR CCNA/Network certification preferred.Communication across teams.Conflict Management/De-escalation. What are we offering?Competitive salary and benefits.Hybrid work policy and flexible working hours.Sports and- life balance incentives.Upskilling and internal growth (local and international).International and diverse work environment.State-of-the-art office space and conditions.#J-18808-Ljbffr