Descrição

• Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who deliver services to customers.
• Job Description
• Actively assists other technical consulting engineers and global delivery partners worldwide in problem resolution. Interacts effectively with engineering teams to solve complex problems.
• Submits effective escalations with engineering teams, guides team members in successful interactions with the engineering teams, and works to improve the interactions quality of the local team with engineering.
• Recognizes and submits bugs with required related information, mentors others to file bugs, and acts on pervasive bugs and issues within technology domains.
• Provides escalation support, lab setup expertise, builds shared and reusable lab setups, and leverages software skills and tools to configure, deploy, and/or troubleshoot Cisco products and solutions.
• Leverages digital intellectual capital, including scripts and digital signatures, by identifying gaps and delegating contributions.

You are an accomplished engineer with extensive experience of problem resolution who enjoys a fast-paced environment at the cutting edge of technology.

• Key Requirements:
• Bachelor's degree in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience.
• Working knowledge of software languages to understand the scope and content of bug fixes and code commits.
• Passion for automation, orchestration, and/or virtualization to automate and simplify repetitive analysis or lab tasks.
• Working knowledge or ability to learn other (non-Cisco) technologies and how they interoperate as part of a network solution.