Descrição

Job Description

Ciena is committed to our people-first philosophy, fostering a culture that prioritizes personalized and flexible work environments empowering individual passions, growth, wellbeing, and belonging. We lead with humanity, driving business priorities alongside meaningful social, community, and societal impact.

We are seeking an Early Career Network Engineer to join our team in Portugal. As a technical role for an early career engineer, you will provide post-sales support for delivery, supervised by a senior Ciena engineer, focusing on Solution Design, Solution Acceptance, Remote Deployment support, and Network Reconfiguration/Migration.

• Key Responsibilities:
• Support service partners engineers during project deployment.
• Analyse the Network Designs provided by Systems Engineers to ensure consistent deployment and In-Service Upgrades of Ciena Equipment.
• Translate Network Designs into Solution Designs for New-Build, reconfiguration, and Network Upgrade Projects.
• Gather and analyse customer network data to develop migration strategies ensuring successful transition onto the Ciena platform.
• Review Technical Deployment Package details with internal and external resources to ensure understanding among all team members.
• Serve as an escalation point for issues related to Technical Deployment Package contents.
• Collaborate with stakeholders to resolve design or product-related issues and translate resolutions to the field.

• Requirements:
• Bachelor's degree in Electrical Engineering, Optical Engineering, or a related field.
• No more than 2 years of experience.
• Demonstrated ability to work directly with cross-functional groups to resolve issues and establish best practices.
• Excellent customer service interaction skills.
• Expert knowledge of MS Office applications (Visio, Excel, PowerPoint, etc.).
• Ability to handle travel (approx. 25%).
• Ability to work at night on maintenance windows (25%).
• Ability to handle multiple projects simultaneously.
• Ability to review and analyse project information quickly and accurately.