Descrição

Job Description

Broadvoice seeks an experienced Core Network Operations Engineer with a proven track record in troubleshooting, optimizing, and maintaining VoIP systems to ensure high system reliability and scalability.

• Your Day-to-Day Responsibilities:
• Identify, troubleshoot, and resolve issues related to voice quality, connectivity, and other VoIP-related challenges to maintain system integrity.
• Drive the implementation and management of monitoring, alerting, and tracking systems to ensure proactive issue detection.
• Collaborate with developers, engineers, and support teams to ensure effective communication and prompt resolution of operational issues.
• Contribute to the successful rollout of milestone releases, ensuring smooth deployments and minimal disruption to services.
• Focus on improving system scalability, service reliability, capacity, and overall platform performance.
• Participate in the on-call rotation for incident escalation.
• Provide technical troubleshooting, document timelines, and prepare Root Cause Analysis (RCA)/Incident Report documentation.
• Work alongside multiple teams across the organization to ensure the timely resolution of issues and continuous operational improvements.

• Requirements:
• A degree in Computer Science, Software Engineering, Telecommunications, or a related field.
• Proven experience in supporting and troubleshooting UCaaS/CCaaS systems, with a strong focus on VoIP technologies.
• In-depth knowledge of VoIP protocols (SIP, SDP, RTP).
• Hands-on experience with signaling analysis tools such as Wireshark, sngrep, or Homer.
• Familiarity with scripting and automation tools to streamline processes and improve efficiency.
• Strong analytical skills and attention to detail, with a proactive approach to troubleshooting and resolving issues.
• Experience with observability and monitoring tools, particularly in an infrastructure monitoring context.
• Ability to manage multiple priorities and deadlines in a fast-paced environment, ensuring that critical issues are addressed promptly.
• Self-motivated, with the ability to collaborate effectively within a team and influence cross-functional efforts.