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About the Role:

We are seeking a highly skilled Senior Systems Support Professional to join our team in delivering exceptional customer support. As a key member of our technical support team, you will be responsible for providing timely and effective resolutions to complex network-related issues.

• Responsibilities:
• Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
• Provide support of deployed network devices.
• Evaluate and resolve network-related issues using personal/team knowledge and the customer's engagement model.
• Escalate tickets to appropriate Enterprise Architect or Customer internal resources based on Jolera and client processes.

• Requirements:
• Post-Secondary degree or diploma.
• 5+ years of working in a support services environment working with technology/systems department directly supporting customers.
• Demonstrated strong working knowledge of networking technologies and business applications.
• Demonstrated working knowledge of modern firewall technologies.