Descrição

We are looking for an IT Systems, Firewall, Network & Infrastructure Admin to maintain a reliable, secure and efficient data & voice communications network. The ideal candidate needs to be capable to deploy, configure, maintain and monitor all active network equipment in order to ensure smooth IT operation especially catered towards hospitality industry.

Responsibilities

Includes the below but not limited to:

· Responsible for network designing and implementation, project management.

· Fully support, configure, maintain, upgrade networks, servers, firewalls and other IT communications systems, hardware’s and related software’s.

· Installation and maintenance of security and telecommunication systems and networks.

· Installing and integrating new IT hardware and applications.

· Managing the IT infra and coordinate with other departments for the business requirements.

· Configuring, managing and maintaining network Equipments. Network processing, centralized and distributive network connection. Installing, configuring and administering network technologies.

· SLA management

· Experience in making good network documents using Visio or PPT

Job brief

· Fully support, configure, maintain and upgrade networks and in-house servers, firewall, PBX systems and security systems.

· Knowledge of Routers, Switches, Firewalls & Servers are mandatory.

· Install and integrate new server hardware and applications

· Keep an eye on needed system updates

· Support and administer third-party applications

· Ensure network security and connectivity

· Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

· Set up user accounts, permissions and passwords

· Resolve problems reported by end user

· Define network policies and procedures

· Specify system requirements and design solutions

· Research and make recommendations on server system administration.

· Vendor co-ordination for ensure the Business up-time

· Knowledge on voice and data (Cross domain Knowledge)

· Monitoring daily backups

· Look out for any vulnerabilities arising through antivirus or malware and take action

· Handle daily technical support activities on desktops & laptops, networking, and server log monitoring.

· Knowledge in Windows Active Directory and File server

· Basic troubleshooting in printer and scanner

· Knowledge in MS office 2019, office 365 and Open office

· Install and regular updates on system applications and browsers

· L1 support in Desktops, Laptops, software, and hardware for both internal and onsite clients

· Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA.

Requirements

· Hotel/hospitality industry background and experience

· 1 to 4 years of experience

· Hands on experience in networking, routing and switching (L1, L2, L3, routing protocol, etc.)

· Firewall operation like web filter, Bandwidth management, and implementation of the UTM features.,

· Wireless configuration and implementation experience

· Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

· Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution is desired

· Ability to set up and configure hardware (Switches, Routers).

· Familiarity with backup and recovery software and methodologies

· Should follow ITIL process and meet SLA accordingly

· Great at organising, prioritising and multitasking

· Hands on experience with VoIP/Polycom and other systems etc

· Hands-on experience to configure and troubleshooting Switches & Routers

· Sophos, Cisco, fortigate, open-source free-pbx etc

· Working knowledge on IDS, IPS, IPsec Tunnel implementation etc.

· Handle Escalations

· Good communication skills-both written and verbal

· Develop and manage effective professional working relationships with co-workers and clients.

Idioma(s):
Português
Inglês