Descrição

Company Overview
Five9 is a leading provider of cloud contact center software, bringing innovation to customers worldwide. Our team-first culture enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering employees to be their authentic selves.

Job Description

• We are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will:
• Participate in projects for Network Operation improvements.
• Review and analyze history of network related incidents and perform preventive measures.
• Troubleshoot network related issues and communicate with customers.
• Assist in managing network service providers and equipment.
• Provide capacity analysis and planning.
• Assist customers and field personnel in network activations for customers.

Required Skills and Qualifications

• To succeed in this role you will need:
• 3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles.
• Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network.
• Demonstrate knowledge of real-time traffic queuing and prioritizing on LAN and WAN networks.
• Operational success with a strong data-driven analytical approach towards solving complex challenges.

Benefits

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.