Descrição

Role Description
The IT Analyst position is a key contributor to the success of managing our client's networks and security. This role requires a highly motivated and self-starter flexible individual who can work in shifts to cover 24X7 NOC and SOC operations working in close association with IT System, Security and Engineering team.

Key Performance Indicators
- Success in the IT Analyst position will be based on your ability to meet or exceed our client's expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements.
- IT Analysts will be graded on the profitability of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution.