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Required Skills and Qualifications

• To be successful in this role, you should have:
• 1-3 years of experience in a technical support role.
• A relevant degree or diploma, or equivalent experience.
• Proven problem-solving and analytical skills.
• Excellent attention to detail.
• Ability to document processes and accept feedback.
• Strong ability to work within a team environment.
• Excellent communication and interpersonal skills.
• Knowledge of database technologies is an asset.
• Strong knowledge of endpoint operating systems – Windows, MacOS, iOS.
• Strong knowledge of common client-side productivity application suites (Microsoft Office Suite, Office 365 environments).
• Able to thrive in a fast-paced, high-energy environment.
• Professional demeanor at all times.
• Able to work collaboratively within a team.
• Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
• Previous experience with ticketing systems such as ServiceNow or ConnectWise.