Descrição do trabalho
Required Skills and Qualifications
- To be successful in this role, you should have:
- 1-3 years of experience in a technical support role.
- A relevant degree or diploma, or equivalent experience.
- Proven problem-solving and analytical skills.
- Excellent attention to detail.
- Ability to document processes and accept feedback.
- Strong ability to work within a team environment.
- Excellent communication and interpersonal skills.
- Knowledge of database technologies is an asset.
- Strong knowledge of endpoint operating systems – Windows, MacOS, iOS.
- Strong knowledge of common client-side productivity application suites (Microsoft Office Suite, Office 365 environments).
- Able to thrive in a fast-paced, high-energy environment.
- Professional demeanor at all times.
- Able to work collaboratively within a team.
- Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
- Previous experience with ticketing systems such as ServiceNow or ConnectWise.