Descrição

• We are seeking a skilled professional to fill the role of Network Operations Center Team Lead. In this position, you will be responsible for coordinating a team to achieve objectives within our telecommunications infrastructure incident management service.
• Key Responsibilities
• Create and maintain work methods, procedures, and manuals.
• Ensure 24-hour customer service delivery through effective scheduling and employee training.
• Represent the company through in-person client visits.
• Organize schedules and shifts to ensure seamless operations.
• Develop and present content for professional support.
• Manage emails, incidents, and complaints efficiently.
• Provide technical support for application use and management.
• Promote out-of-the-box thinking to improve resolution processes.
• Be adaptable to the team's needs and contribute to the success of international projects.
• Requirements
• 3-5 years of experience as a Help Desk Operator/Team Coordinator - NOC.
• A strong sense of responsibility and professionalism.
• A willingness to learn and grow with the company.
• Excellent English language skills.
• Superior communication and customer-first mentality.