We are seeking a skilled professional to fill the role of Network Operations Center Team Lead. In this position, you will be responsible for coordinating a team to achieve objectives within our telecommunications infrastructure incident management service.
Key Responsibilities
Create and maintain work methods, procedures, and manuals.
Ensure 24-hour customer service delivery through effective scheduling and employee training.
Represent the company through in-person client visits.
Organize schedules and shifts to ensure seamless operations.
Develop and present content for professional support.
Manage emails, incidents, and complaints efficiently.
Provide technical support for application use and management.
Promote out-of-the-box thinking to improve resolution processes.
Be adaptable to the team's needs and contribute to the success of international projects.
Requirements
3-5 years of experience as a Help Desk Operator/Team Coordinator - NOC.
A strong sense of responsibility and professionalism.
A willingness to learn and grow with the company.
Excellent English language skills.
Superior communication and customer-first mentality.
