Network Management Specialist

Descrição do trabalho

Job Title: Technical Support Specialist

• We are seeking a highly motivated and self-starter individual to join our team as a Technical Support Specialist.
• This role is responsible for managing and maintaining end-client networks, ensuring client satisfaction and resolving network issues in a timely manner.
• The successful candidate will be responsible for first-line support of IT infrastructure and systems, complete monitoring of services environments, and working closely with the IT System, Security, and Engineering teams.

• Key Responsibilities:
• Resolve incidents quickly and efficiently, meeting or exceeding service level agreements (SLAs).
• Maintain accurate records of all support interactions, including incident reports and resolutions.
• Collaborate with internal teams to ensure seamless delivery of IT services.

• Requirements:
• Degree in Computer Science or related field.
• Experience in computer network management and troubleshooting.
• Familiarity with network protocols and devices.
• Knowledge of operating systems, including Windows and Linux.
• Excellent communication and problem-solving skills.

• What We Offer:
• Competitive compensation package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.