Descrição

PrimeIT is a leading company with over 18 years’ experience in providing technological services in IT, Telecommunications and Engineering. Specializing in Team Extension, Managed Services, Custom Software and Nearshore, we currently have a team of more than 2,350 professionals collaborating on national and international projects across a wide range of technologies.

We are looking for a Senior Network System Engineer to join our Operational Excellence & Network Programs teams!

• Responsibilities
• Managing all aspects of QoS and Service Ownership for global network products
• Define and document operating models for network services
• Ensure operational readiness of network products
• Ensure IPC (incident, problem & change) processes are implemented correctly
• Ensure availability and performance targets are met
• Management and governance of third-party vendors & suppliers
• Deliver service reporting for network products
• Work with market teams and internal entities to deliver new services
• Develop, enhance, transform or change existing services
• Develop and manage service improvement plans
• Ensure the services delivered meet global standards
• Build and maintain strong business relationships at a strategic level with customers
• Provide escalation support for incidents
• Liaise with Service Managers from GSO (Global Service Operations)
• Deliver global governance of services in scope

• What are we looking for?
• English environment – mandatory
• Expertise in service ownership within a large-scale network environment (ITIL experience preferred)
• Expertise managing competing priorities and ability to work as part of a team or independently
• Expertise with network incident and problem management
• Expertise in change management, communication activities and mediation
• Expertise and understanding in the management and rollout of processes and organisational change
• Expertise in developing new network services at Service Management level
• Expertise in driving Service Improvement Plans / QoS initiatives
• Expertise to manage service budgets and drive cost efficiencies
• Proven expertise of managing supplier and service-provider relationships
• Proven analytical, evaluative, and problem-solving expertise

• What do we offer?
• Integration into an international company with a presence in over 50 cities worldwide
• Continuous training in the latest and most innovative technologies – Prime Academy
• Clear career development paths and ongoing support

???? Send us your CV and join the Prime team!