Descrição

PrimeIT is a leading company with over 18 years’ experience in providing technological services in IT, Telecommunications and Engineering. Specializing in Team Extension, Managed Services, Custom Software and Nearshore, we currently have a team of more than 2,350 professionals collaborating on national and international projects across a wide range of technologies.

We are looking for a Senior Network System Engineer to join our Operational Excellence & Network Programs teams!

Responsibilities
Managing all aspects of QoS and Service Ownership for global network products Define and document operating models for network services Ensure operational readiness of network products Ensure IPC (incident, problem & change) processes are implemented correctly Ensure availability and performance targets are met Management and governance of third-party vendors & suppliers Deliver service reporting for network products Work with market teams and internal entities to deliver new services Develop, enhance, transform or change existing services Develop and manage service improvement plans Ensure the services delivered meet global standards Build and maintain strong business relationships at a strategic level with customers Provide escalation support for incidents Liaise with Service Managers from GSO (Global Service Operations) Deliver global governance of services in scope

What are we looking for?
English environment – mandatory Expertise in service ownership within a large-scale network environment (ITIL experience preferred) Expertise managing competing priorities and ability to work as part of a team or independently Expertise with network incident and problem management Expertise in change management, communication activities and mediation Expertise and understanding in the management and rollout of processes and organisational change Expertise in developing new network services at Service Management level Expertise in driving Service Improvement Plans / QoS initiatives Expertise to manage service budgets and drive cost efficiencies Proven expertise of managing supplier and service-provider relationships Proven analytical, evaluative, and problem-solving expertise

What do we offer?
Integration into an international company with a presence in over 50 cities worldwide Continuous training in the latest and most innovative technologies – Prime Academy Clear career development paths and ongoing support

Send us your CV and join the Prime team!