Network Services Specialist

Descrição do trabalho

We are seeking a Customer Support Engineer to join our team in Lisbon, Portugal. As a key member of our Fixed Networks Regional Center, you will play a vital role in providing CARE services on FN products.

• The main responsibilities of this position include:
• Providing remote and on-site operation and maintenance support for complex network applications and end-to-end multi-vendor networks
• Providing configuration support, network element deployment support, maintenance release and software update deployment, and on-site training
• Providing remote and on-site recovery support in the event of an out-of-service condition caused by a disaster
• Escalation to a higher level support in case of difficult or time critical problems or need due to a configuration control
• Maintaining interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer

• This is an exciting opportunity to work with cutting-edge technology and collaborate with a diverse team of professionals. If you have a passion for problem-solving and excellent communication skills, we encourage you to apply.
• Requirements
• Candidate must possess strong oral and written communication skills
• Ability to perform 24x7 customer support
• Customer orientation and stress tolerance
• Strong analytical reasoning and problem solving skills, self-motivated, aggressive and hard working
• Languages: English and Portuguese (mandatory); French (good to have)

Please note that only suitable candidates will be contacted for further evaluation.