Network Service Operations Lead

Descrição do trabalho

• Service Delivery Manager Role OverviewThis is a key position within our organization, responsible for ensuring operational readiness and compliance with service quality standards.The successful candidate will lead service ownership and quality assurance, define service models, monitor performance, and deliver regular reporting.They will manage third-party vendors and coordinate with internal teams to deploy and improve services.The role involves driving service improvements, ensuring alignment with global standards, and supporting incident escalations.Maintaining strategic relationships with stakeholders and overseeing service governance globally are also critical components of this position.Job Requirements
• Bachelor's degree in Computer Science or related field
• Minimum 3 years of experience in Service Management
• Strong background in Network Service Management, preferably with ITIL knowledge
• Proven ability to manage incidents, problems, changes, and drive service improvements
• Experience coordinating with vendors, managing budgets, and delivering cost efficiencies
• Excellent analytical, communication, and stakeholder management skills
• Ability to manage priorities and work independently or as part of a global team
• Fluency in English
• Benefits

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

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• All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.
• Additional Details
• Mid-Senior level seniority
• Full-time employment type
• Information Technology job function
• Strategic Management Services industry