Network Operations

Descrição do trabalho

This is a remote position.
Job Title: Network Operations & Fault Management Specialist

Location: Lisbon, Portugal

Work Regime:
Full-time & Remote (Portugal based)

• Overview / Summary:
• We are looking for a skilled Network Operations & Fault Management Specialist with up to 2 years of experience:
• Responsible for Service Desk and Fault Management on Telecommunications Networks;
• Understand, revise and prepare operational processes to assure the correct service appliance and improvement;
• Control all project metrics and SLAs and promote a proactive resolution of potential issues;
• Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy;
• Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations;
• High level of Soft skills (communication, Problem-Solving, Interpersonal skills)

• Responsibilities and Tasks:
• Support and Manage our partners Operations Team;
• Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities;
• Follow-up and reporting of fault situations;
• Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis;
• Prepare faults review documents and attend review meetings (lessons learnt);
• Specification, process definition, implementation, execution and analysis of faults.

Requirements

• Mandatory Requirements:
• Flexibility and availability to support timetable adjustments, including out-of-hours, weekends and bank holidays by service demand and when previously agreed;
• Master's or Bachelor's degree in Engineering, Telecommunications, Information Technology or Computer Science is a plus;
• Strong drive & ability to coordinate work for project team members;
• Strong customer focus, result and quality oriented;
• Good interpersonal and teamwork skills;
• Leadership skills;
• Beyond the standard approach to solving problems;
• Can-do spirit;
• Responsible and committed;
• Initiative, creative, flexible and analytical;
• Ability to communicate and co-operate with other people in various situations;
• Domain knowledge of cellular and broadband access technologies (GSM, UMTS, LTE, IP);
• Ideally having extensive experience of ITIL Process;
• Fluent in English.

• Complementary Requirements:
• Vendor training certifications (e.g., Ericsson, ZTE, Nokia, Huawei);
• Experience with other Mobile Operators networks in Operations and Support across Europe and/or US;
• Team spirit, capacity to adapt to new projects and demands;
• Good networking skills in international environments and ability to work with different cultures.

• Benefits
• Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based.
• Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.