Network Operations

Descrição do trabalho

Job Title: Network Operations & Fault Management Specialist

• We are looking for a skilled Network Operations & Fault Management Specialist with up to 2 years of experience:
• Responsible for Service Desk and Fault Management on Telecommunications Networks;
• Understand, revise and prepare operational processes to assure the correct service appliance and improvement;
• Control all project metrics and SLAs and promote a proactive resolution of potential issues;
• Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy;
• Major contribution to project/program management;
• Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations;
• High level of Soft skills (communication, Problem-Solving, Interpersonal skills)

• Responsibilities and Tasks:
• Support and Manage our partners Operations Team;
• Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities;
• Follow-up and reporting of fault situations;
• Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis;
• Prepare faults review documents and attend review meetings (lessons learnt);
• Specification, process definition, implementation, execution and analysis of faults.