Network Operations & Fault Management Specialist

Descrição do trabalho

This is a remote position. Job Title: Network Operations & Fault Management Specialist Location: Lisbon, Portugal Work Regime: Full-time & Remote (Portugal based) Overview / Summary: We are looking for a a skilled Network Operations & Fault Management Specialist with up to 2 years of experience: Responsible for Service Desk and Fault Management on Telecommunications Networks; Understand, revise and prepare operational processes to assure the correct service appliance and improvement; Control all project metrics and SLAs and promote a proactive resolution of potential issues; Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy; Major contribution to project/program management; Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations; High level of Soft skills (communication, Problem-Solving, Interpersonal skills) Responsibilities and Tasks: Support and Manage our partners Operations Team; Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities; Follow-up and reporting of fault situations; Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis; Prepare faults review documents and attend review meetings (lessons learnt); Specification, process definition, implementation, execution and analysis of faults.