Network Communications / Voice Support Engineer (relocation to Belgium)

Descrição do trabalho

We are looking for a Unified Communications Engineer (Voice Support) who is willing to relocate to join our Client’s team in Brussels, Belgium.

• Eligibility:
• Candidate must have resided in Portugal for at least the past 5 years.
• Portuguese citizenship is mandatory.
• Candidate must be prepared to obtain EU security clearance upon accepting the job offer (with Hexa coordination).

• Key Responsibilities:
• Provide first and second-line support for voice systems within the Service Centre.
• Diagnose and resolve voice-related incidents and issues involving Skype for Business (SFB) and Session Border Controllers (SBCs).
• Monitor Unified Communications systems proactively, addressing potential service interruptions before they escalate.
• Perform patching and updates on voice systems, particularly SFB and SBC platforms.
• Maintain and update Standard Operating Procedures (SOPs) and technical documentation for supported systems.
• Liaise with internal teams and external service lines for incident resolution and system enhancements.
• Assist in implementing assigned project work packages within Unified Communications.
• Operate independently with limited supervision, meeting quality targets and coordinating personal workload.
• Participate in out-of-hours or weekend work as required.
• Perform other related duties as assigned by the Head of Network Management.

• Required Qualifications:
• Higher vocational training in a relevant discipline with at least 2 years of post-related experience, or secondary education with at least 4 years of post-related experience.
• Minimum 3 years of hands-on experience in a similar role.
• At least 3 years of experience in deploying, operating, and configuring Unified Communications systems such as Microsoft Lync or Skype for Business.
• Strong experience working with Voice SBC systems and associated troubleshooting tools.
• Solid understanding of VoIP protocols and standards including SIP, TLS, MGCP, H.323, RTP (G.711, G.729 codecs), etc.
• Proficiency with Microsoft PowerShell scripting for voice system tasks and automation.
• Experience with monitoring tools such as Microsoft SCOM or ZABBIX.
• Familiarity with the operations and maintenance of PABX systems and provisioning of Polycom devices.

• Desirable Qualifications:
• Experience with Alcatel PABX systems and AudioCodes SBCs .
• Familiarity with Active Directory , Group Policy Objects (GPOs) , and PKI certificates .
• ITIL certification is an advantage.
• Prior experience working in international environments involving both military and civilian stakeholders.

• Why Join Us?
• Employment: Indefinite Contract from the start.
• Relocation Support: Great relocation package.
• Health Insurance: Comprehensive coverage for your well-being.
• Hybrid Work Model: 2 days on-site, 3 days remote.
• Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.
• Team Culture: Collaborative and innovative work environment.