Fixed Networks Customer Care Engineer
Descrição do trabalho
Join to apply for the Fixed Networks Customer Care Engineer role at Nokia. 3 years ago Be among the first 25 applicants. Join to apply for the Fixed Networks Customer Care Engineer role at Nokia. Get AI-powered advice on this job and more exclusive features. About NokiaWe create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the- winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. About NokiaWe create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the- winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks.Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries.Come create the technology to connect the world.Job DescriptionWe are recruiting engineers to our Fixed Networks Regional Center in Lisbon to provide CARE services on FN products. The main responsibilities include:Providing remote and- site operation and maintenance support for complex network applications and-- end- vendor networksProviding configuration support, network element deployment support, maintenance release and software update deployment, and- site training.Providing remote and- site recovery support in the event of an-- service condition caused by a disasterEscalation to a higher level support in case of difficult or time critical problems or need due to a configuration control.Maintain interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer.Product focus on 7302, 7330 ISAM, 7360 GPON, 7368 ONT, 5520 AMS, 5529 SDC, 5571 PCC, MOTIVE NASkills And QualificationsCustomer orientation and stress tolerance.Ability to perform 24x7 customer support.Ability to work/communicate well with a variety of organizations and cultures.Strong oral and written communication skills are an absolute requirement.Languages: English and Portuguese (mandatory); French (good to have)Excellent interpersonal skills required. Team interaction is critical.Adaptable/versatile in performing a variety of functions.Strong analytical reasoning and problem solving skills,- motivated, aggressive and hard working.Knowledge of network concepts s.a. SDN, NFV.Knowledge of protocols s.a. Wifi, Zigbee, Zwave.Programming skills like C++, Python.Knowledge of Netconf Yang, Kafka, Openflow, Syslog, Wireshark.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesTelecommunications. Referrals increase your chances of interviewing at Nokia by 2xSign in to set job alerts for “Customer Service Engineer” roles.Customer Service Representative, Lisbon, PortugalCustomer Service Representative, Lisbon, PortugalCustomer Service Representative (English-speaking) - Small AppliancesRemote Customer Service Representative (Nordic Languages) - CBTCustomer Service Representative (French-speaking) - Small Appliances - 3000€ Welcome BonusCustomer Service Representative (Italian)Customer Service Representative (German-speaking) - Smart Energy - Remote - 2000€ Welcome BonusCustomer Service Representative (French-speaking) - Small Appliances - 3000€ Welcome BonusCustomer Service Representative - Spanish SpeakerCustomer Service Representative (Portuguese-speaking) - Website SolutionsPortuguese-speaking Customer Service Representative Airline CompanyCustomer Service Representative (French-speaking) - Small Appliances - 3000€ Welcome BonusCustomer Service Representative (French-speaking) - Small Appliances - 3000€ Welcome BonusCustomer Service Representative (French-speaking) - Vehicles Transportation Platform - 3000€ Welcome BonusDedicated Customer Technical Support EngineerCustomer Service Representative (French-speaking) - Website Solutions - 3000€ Welcome BonusCustomer Service Representative (Italian-speaking) - Small Appliances - 2000€ Welcome Bonus. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr