IT Network Operations Center (NOC)
Descrição do trabalho
We are looking for a passionate and skilled IT Network Operations Center (NOC) to join our team!
If you thrive in dynamic environments, enjoy solving technical challenges, and want to be part of a team that values innovation and collaboration — this opportunity is for you.
- Your Responsibilities:
- Handling user requests via phone or through the incident management system (Service Desk)
- Logging all requests (incidents and service requests)
- Performing initial troubleshooting directly with the user
- Escalating issues to the 2nd Line team or other relevant entities
- Closing requests with detailed documentation for future analysis
- Providing status updates to end users and/or the client
- Your Profile:
- Over 3 years of experience in IT technical networking roles, preferably in a IT NOC environment
- Solid knowledge of TCP/IP networks, including IPv4 and IPv6 implementations
- Understanding of routing protocols, especially BGP
- Experience with SDWAN
- Familiarity with technologies such as: Ethernet, GPON, MPLS, VPLS, SNMP, VRRP, HSRP, VLAN (802.1q), ACLs, L2TP, Radius, IPSEC, GRE
- Knowledge of ITIL best practices
- Strong communication skills and ability to interact with technical and non-technical stakeholders
- Proactive, autonomous, and able to handle pressure
- Availability to work in rotating shifts (7h30-15h30; 15h30-23h30; 23h30-7h30)
- Mandatory Technical Requirements:
- CCNA or CCNP Enterprise certification
- Additional information:
- Location: Oeiras
- Workplace type: Hybrid (max. of 3 times per week in the office)
???? Join a dynamic team and help us ensure the stability and security of our operations!
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