Junior IT Help Desk Analyst

Descrição do trabalho

Caracterização do cliente:
We are looking for a motivated and customer-focused Junior IT Help Desk Analyst. The ideal candidate will be the first point of contact for end-users, providing technical support and troubleshooting assistance to resolve IT issues effectively. This is an excellent opportunity for someone starting their career in IT, with plenty of opportunities for growth and learning

Descrição de funções:
. Act as the first line of support for technical issues reported by users via phone, email, or ticketing system.
. Troubleshoot and resolve basic hardware, software, and network issues.
. Escalate complex problems to senior IT staff or external support providers when necessary.
. Document and track issues, solutions, and resolutions in the IT ticketing system.
. Set up and configure hardware, software, and peripherals for new and existing employees.
. Assist with user account management, including password resets and permissions.
. Provide guidance to users on IT policies and best practices.
. Participate in IT team projects and contribute to process improvement initiatives.

Requisitos:
. 0-2 years in an IT support role or similar environment.
. Basic understanding of computer systems, mobile devices, operating systems (Windows, macOS, iOS, Android), and common applications (e.g., Microsoft Office).
. Knowledge of basic networking concepts (e.g., IP addresses, DNS, VPN).
. Excellent communication skills with a strong customer service mindset.
. Problem-solving ability and attention to detail under pressure.
. Willingness to learn and adapt to new technologies.

Oferta:
- Direct contract with the client company;
- Possibility of career progression;
- Global position, Remote work.

If you have the profile and wish to be part of an innovative team, send your CV and grow with us!

For more information, send an email to ---@--- or contact ( 351) *** *** *** (Call to the national mobile network)

All applications will be treated confidentially under the Data Protection Law.

Only applications that meet the requested profile will be considered. All others will remain in our database for future or other offers.

Interested candidates should send their updated CV.

https://www.net-empregos.com/14645143/junior-it-help-desk-analyst/