Ce Svc Network Management Support

Clan
30, December 2025
Redes e infra-estruturas
Tempo inteiro

Descrição do trabalho

Descrição da Empresa

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Descrição da Função

  • Descrição Are you the kind of person who solves before it gets complicated, tracks deliveries, and never misses a detail? Then this is the right project for you! We are hiring an After-Sales Operations Coordinator for a multinational technological company.
  • * Responsabilidades
  • Ensure full customer support after the sale, including customer service, order management, delivery follow-up (trace & track), and issue resolution;
  • Guarantee operational efficiency, service quality, and cost control in Technical Support Centers (TSCs) by implementing and monitoring processes aligned with local and HQ guidelines;
  • Oversee logistical and operational flows, including traffic management and delivery visibility, ensuring timely responses to complaints and service requests;
  • Monitor and report key performance indicators (KPIs), driving corrective actions and continuous improvement in service and processes;
  • Select, support, and evaluate TSCs and strategic partners, ensuring compliance with company standards through regular visits and alignment meetings;
  • Coordinate operational and financial audits, ensuring that all centers and partners meet internal requirements;
  • Develop new service programs and support after-sales and branding initiatives at customer touchpoints;
  • Act as a liaison between the Call Center and TSCs, streamlining complaint management, operational processes, and communication;
  • Collaborate with internal and external teams to ensure a consistent, innovative, and customer-focused after-sales experience. Requisitos
  • Bachelor degree or frequency in Management, Logistics, Economics, Marketing or related field;
  • Previous experience in a similar role;
  • Management, analytical and administrative skills;
  • Fluency in Portuguese and English language;
  • ITtools usage experience;
  • Organized and capable to handle multiple tasks and projects;
  • Results oriented, analytical skills, process improvement and innovation mind-set; Condições
  • Integration in a dynamic team;
  • Participation in challenging projects;
  • Performance bonus;
  • Hybrid work;
  • Free parking;
  • Birthday off. Localização
  • Oeiras, Portugal
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