Network Service Owner
Descrição do trabalho
Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market.We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us.
With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security.
If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.
We are currently strengthening the team of one of our clients with the following profile:
Service Delivery Management Officer – Hybrid (Lisbon)
What we are looking for
Hard Skills:
- English Environment – Mandatory
- Expertise of service ownership within a Network environment in a large corporate environment (with ITIL preferably)
- Expertise managing competing priorities and ability to work as part of a team or independently
- Expertise with Network incident and problem management
- Expertise in change management, communication activities and mediation
- Expertise and understanding in the management and rollout of processes and organisation change
- Expertise in developing new Network services at Service Management level
- Expertise in driving Service Improvement Plans / QoS initiatives
- Expertise to manage service budgets and drive cost efficiencies
- proven expertise of managing supplier and service provider relationships
- Proven analytical, evaluative, and problem-solving expertise
Soft Skills:
- Good communication
- Team spirit
- Proactivity
- Time management
What we have to offer:
- Careful onboarding and close support from day one.
- Continuous feedback aligned with your professional goals.
- An accessible and collaborative team ready to support each individual's journey.
- A close-knit environment where idea sharing and personal development are valued.
- Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.
- Social events and initiatives that strengthen team spirit.