UX Designer

Descrição do trabalho

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You’ll Do

At Sovos, you will focus on UX design for the Sales & Use Tax platform, which includes three product lines: tax determination, tax filing, and exemption management. As a design lead, you will gain a deep understanding of how this interconnected suite of products is used by all customer groups including internal stakeholders and external customers, and deliver exceptional experiences for them, owning the entire customer experience lifecycle.

Besides catering to the primary enterprise customer base, you will also be heading the effort to tailor these offerings to our accounting company partners who have mostly small and medium-sized clients.

The Sovos UX design team is a diverse group of passionate, highly-skilled design experts who work toward perfecting the user experience with empathy and kindness. With support from this team, you will work with senior leaders to make sure the experiences you are designing help achieve Sovos’ business goals.

• More Specifically You Will
• Translate user needs and business objectives into product design strategies by aligning with senior leadership, team members, product owners, and sales and customer service teams.
• Help teams and product owners working on different areas of the application identify the biggest challenges and devise a coherent approach to overcoming them.
• Establish priorities among the needs of product and development leaders to make sure your team is focusing on projects that create the highest value.
• Embrace lean design experimentation and rapid prototyping to validate assumptions and incorporate stakeholder and customer feedback early.
• Look for and apply customer insights in every phase of the design process.
• Guide other designers in understanding the needs and characteristics of target customers, mentor and support them in their work.
• Participate in our global design community fostering learning across teams by sharing design best practices

• What We Need From You
• 3+ years of experience in a UX-related field with an emphasis on solving complex problems within SaaS enterprise products such as cybersecurity, healthcare, fintech, or insurance.
• A portfolio demonstrating:
• Outstanding functional expertise and a pulse on modern UX trends
• Excellent storytelling: you can get your ideas across effectively, through a skilled combination of words and visual assets
• You care deeply for the user; you are always curious about what motivates them, and you are committed to making sure they have the best experience.
• You love to lead, coach, and inspire your colleagues. You can motivate a team to innovate, articulate, and be passionate about design.
• You delegate tasks easily to a cross-functional team but check that the outcome is consistent with best practices and design system guidelines.
• You are an excellent designer: you are passionate about good design, you most likely follow other designers, and over-analyze the products you use every day. You fall in love with the problem, not the solution.
• You are knowledgeable about service design and enjoy bridging the gap between product and service. You are a champion for customer experience across all touchpoints.
• You communicate with impact and you have the power to align diverse teams. When you talk the audience listens, your arguments are clear and convincing.
• You are resourceful and entrepreneurial. You always find a way to achieve your goals and you do it by creating win-win scenarios.
• You are a life-long learner: you are constantly seeking growth opportunities and are ready to adapt and evolve right up until the da