2025-0320 Academy Learning Environment UI/UX Web Designer (NS) - WED 22 Oct

EMW, Inc.
14, October 2025
Uiux
Contratante

Descrição do trabalho

Deadline Date: Wednesday 22 October 2025

Requirement: Academy Learning Environment UI/UX Web Designer

Location: Oeiras, PT

Full Time On-Site: Yes

Time On-Site: 100%

Period of Performance: BASE: 24 November – 31 December 2025

OPTION 2026: 01 January 2026- 31 December 2026

OPTION 2027: 01 January 2027- 31 December 2027

Required Security Clearance: NATO SECRET

1 INTRODUCTION

The NATO Communications and Information Academy (NCI Academy) offers training on both static and deployed NATO communication and information systems (CIS). This includes Consultation, Command, Control, Communications and Intelligence, Surveillance and Reconnaissance (C4ISR), as well as cyber security and cyber defence. Moreover, the NCI Academy plays an instrumental role in designing, developing and rolling out new learning solutions. This is achieved through comprehensive analysis of training requirements and by leveraging cutting-edge learning technologies.

The NCI Academy also provides a range of education and training services through its Academy Learning Environment (ALE). The ALE governs and strategically coordinates the systems and infrastructure that deliver training, including the Learning Management System (Moodle), the Training Management System (TMS), the Ticketing System (JIRA), the Adaptive Learning Platform, the Training Landing Zone (TLZ), and the NCI Academy Catalogue. These systems support multiple delivery methods, such as classroom training, mobile training, Virtual Instructor-Led Training (VILT), and self-paced training.

To improve usability, accessibility, and user satisfaction, the NCI Academy is outsourcing UI/UX and web design services to ensure user-centred design, consistent user interfaces, and improved usability across these systems. The Contractor will work in close coordination with, and report to, the Academy Technical Capability (TeC) Team.

The services under this SOW shall be delivered exclusively on-site at the NCI Academy premises in Oeiras, Portugal. Remote work or delivery from other locations is not permitted.

2 OBJECTIVE

The objective of this service is to ensure user-centred, consistent, and modern UI/UX design across the Academy Learning Environment (ALE) systems, namely Moodle, the Training Management System (TMS), the Ticketing System (JIRA), the Adaptive Learning Platform, the Training Landing Zone (TLZ), and the NCI Academy Catalogue.

  • The Contractor shall support the NCI Academy by delivering the following outcomes:
  • User-Centred Design: Create designs based on user requirements and behaviour, ensuring usability and accessibility.
  • UX Research and Testing: Conduct user research and usability testing to analyse and predict user behaviour, providing actionable insights.
  • Design Standards: Develop and maintain style guides, design systems, and reusable patterns to ensure a consistent user experience across ALE systems.
  • Interface Design and Implementation: Produce user flows, wireframes, prototypes, and mock-ups, and deliver integration-ready UI outputs (HTML, CSS, JavaScript) so that development teams can implement directly.
  • Implementable Deliverables: Translate design outputs into integration-ready artefacts (e.g., HTML/CSS templates, style sheets, or other exportable formats) to minimise rework by development teams and enable smooth implementation in target systems such as Moodle or TMS, etc.
  • Graphic Design: Create original graphic assets (e.g., images, icons, sketches, and tables) to support the user experience.
  • UI Testing: Conduct testing of UI elements such as call-to-action buttons, banners, page layouts, flows, and links for landing pages.
  • Problem Resolution: Identify and troubleshoot UX-related issues (e.g., responsiveness, accessibility, consistency).
  • Continuous Improvement: Incorporate customer feedback, usage metrics, and usability findings into design iterations to continually improve user experience.

3 SCOPE OF WORK AND ASSOCIATED DELIVERABLES

  • The Contractor shall provide UI/UX services across the following Academy Learning Environment (ALE) systems:
  • Moodle (LMS)
  • Training Management System (TMS)
  • Ticketing System (JIRA)
  • Adaptive Learning Platform
  • Training Lading Zone (TLZ)
  • NCI Academy Catalogue

The development of deliverables shall be progressive and iterative, prioritised according to the operational needs of the Academy and the sprint planning agreed with the Academy Technical Capability (TeC) Team. Not all systems will require work in parallel; instead, activities will be directed to the systems most in need of design improvements at a given time.

All deliverables must go beyond static mock-ups and include integration-ready artefacts (e.g., HTML/CSS templates, style sheets, or exportable modules) that ca

Voltar para homepage