Senior User Experience Designer

Descrição do trabalho

We’re looking for a Senior UX Designer to transform the ServiceNow HRSD Knowledge Base into a world-class self-service experience for client’s managers and employees across the globe.

This role combines content excellence with technical design . You’ll design intuitive information architecture, enabling easy navigation and efficient search.

Beyond content, you’ll also define the knowledge base architecture to support automation, AI, and chatbot enablement , ensuring scalability and seamless integration across HR systems.

• Key responsibilities:
• Apply UX best practices to structure content for intuitive self-service journeys.
• Design and maintain a scalable knowledge architecture optimised for AI and automation.
• Collaborate with HR subject-matter experts, ServiceNow developers, and the AI enablement team.
• Establish governance, templates, and guidelines for future content creation and maintenance.
• Key stakeholder management and be the lead voice in our UX journey- your recommendations will go a long way among senior leaders

• Ideal background:
• Strong experience with ServiceNow HRSD or similar HR platforms.
• Strong UX designing, writing, information architecture, and content strategy skills.

Familiarity with knowledge management, AI-driven search, or chatbot integration.