Senior UX Designer

Descrição do trabalho

???? Job Overview

Job Title: Senior UX Designer

Company: VML Enterprise Solutions

Location: Faro, Faro District, Portugal

Job Type: Full-time

Category: User Experience (UX) Design / Customer Experience (CX)

Date Posted: March 04, 2026

Experience Level: Mid-Senior Level (estimated 5-10 years)

Remote Status: Hybrid

• ???? Role Summary
• This role is central to VML's expanding CX team, focusing on delivering exceptional user experiences for enterprise clients.
• The Senior UX Designer will lead the design process from ideation to execution, with a strong emphasis on e-commerce and complex customer journeys.
• Expect to collaborate closely with UX, UI, Service Design, Optimisation, and Consulting Leads, contributing to strategic client solutions.
• The position requires a hands-on approach, utilizing design thinking and research methodologies to translate business requirements into intuitive and effective user interfaces and experiences.

???? Enhancement Note: Based on the description, this role is positioned as a Senior UX Designer within an Enterprise Solutions division, suggesting a focus on large-scale, complex digital transformation projects for major brands rather than a typical product-focused UX role. The emphasis on "agency experience" and "client communication" further reinforces this.

• ???? Primary Responsibilities
• Lead and facilitate product definition and UX requirements workshops with clients and internal teams.
• Design and manage comprehensive qualitative and quantitative user research initiatives, including user interviews, surveys, and usability testing.
• Analyze research data to identify critical user insights, behavioral patterns, and unmet needs.
• Apply design thinking methodologies to conceptualize and develop innovative solutions for new experiences, propositions, products, and services.
• Create a range of design artifacts, including but not limited to personas, user journey maps, storyboards, process flows, information architecture diagrams, wireframes, and interactive prototypes.
• Articulate and advocate for proposed product strategies and design approaches, building consensus among diverse stakeholders.
• Collaborate effectively with fellow designers, program managers, developers, and account leads to ensure high-quality design outcomes and seamless user experiences.
• Provide UX leadership to clients and internal teams, aligning design solutions with business drivers and client objectives.
• Present and communicate design ideas, rationale, and insights clearly and persuasively to both working groups and C-suite executives.

???? Enhancement Note: The responsibilities highlight a blend of strategic thinking, hands-on design execution, and client-facing leadership, typical of a senior role in a consulting or agency environment. The emphasis on "enterprise solutions" implies a need to understand complex business systems and multiple stakeholder needs.

???? Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for a Senior UX Designer role.

Experience: Significant proven experience (estimated 5-10 years) in UX design, ideally within a digital agency setting, with a strong focus on e-commerce platforms or complex digital journeys.

• Required Skills:
• Demonstrated expertise in the end-to-end UX design process, from discovery and research to final design delivery.
• Proven ability to conduct and manage both qualitative (e.g., user interviews, usability testing) and quantitative (e.g., surveys, analytics review) research.
• Proficiency in applying design thinking methodologies to solve complex user and business problems.
• Strong skills in creating key UX design artifacts: personas, user journey maps, process flows, information architecture, wireframes, and interactive prototypes.
• Experience in designing for e-commerce or other complex, multi-stage user journeys.
• Excellent client communication and presentation skills, with the ability to articulate complex design concepts and rationale.

• Preferred Skills:
• Experience with Service Design principles and practice.
• Familiarity with Optimization techniques and A/B testing methodologies.
• Consulting experience, advising clients on CX strategy and digital transformation.
• Experience with UI design principles and collaboration with UI designers.
• Familiarity with front-end development concepts and constraints.
• Experience working within an Agile development environment.

???? Enhancement Note: The requirements emphasize