Descrição

POSITION SNAPSHOT

Location: Lisbon, Portugal

Company: Nespresso Portugal

Full-time

Position Summary

As a Nespresso Webmaster, you'll be responsible for executing the setup of products, promotions and content on Nespresso E-commerce Boutiques (B2C and B2B) and for managing web flows and services, ensuring functionality and efficiency across platforms and devices. You will also be responsible for rolling-out new features and developing, debug and optimizing code, while fixing issues, optimizing loading speeds and track customer feedback.

You will collaborate with local and global cross-functional teams, including marketing, IT, B2B, and customer service, to ensure the success of our e-commerce operations and platforms functionality. The ideal candidate is a web dev, quality and sustain master with a passion for e-commerce and online customer experience and a mindset of delivering efficiency and measurable results.

A DAY IN THE LIFE OF A NESPRESSO WEBMASTER

• Manage the day-to-day operations of digital boutiques
• Execute product, promotions and content setup and phase-ins/phase-outs on Nespresso E-commerce platforms, assuring the necessary tracking and sanity tests before and after go live, and support user experience optimization as needed;
• Execute, test and deploy global and local new features, campaigns integration, and visually appealing web pages and e-content, ensuring platform roll-out efficiency and devices optimization to support a consistent, relevant and seamless customer experience across all touch points;
• Setup, test and implement new web services (e.g.: payments, delivery modes, store locator, checkout flow) and AB Test winning variants to optimize and drive a best-in-class customer experience & path to purchase;
• Implement SEO best practices: update website content and manage technical tasks according to the SEO recommendations, and keep recurrent implementation status, monitoring and technical requirements visibility with the Data & Performance team;
• Contribute to standards, systems, and best practices for websites and apps operations and maintenance as well as content submission protocols, ensuring optimization, consistency and efficiency across platforms.

• Manage the day-to-day back end of digital boutiques
• Quality assurance: Test Nespresso E-commerce platforms across browsers, operating systems and devices and ensure an agile, up to date, bug free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines;
• Develop, implement and document relevant website structures, pages and components through HTML, CSS and Javascript. Debug pages and code, fix broken links and images, and optimize loading speeds;
• Troubleshoot technical issues and work with IT teams to resolve them. Manage and escalate incidents for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms;
• Execute User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Secure prioritization of platform regression, mapping needs of market where necessary;
• Optimize error codes displayed on digital boutiques to secure that they are understandable and prevent customers from calling the CRC or coffee specialists to manually process orders.

• Governance & Customer Feedback
• Keep T&C, Cookies and Privacy Policy up to date to ensure governance and compliance;
• Monitor and leverage user complaints and feedback to support recommendations on E-commerce operations and web technical/content improvements;
• Manage Nespresso B2C and B2B websites and B2C apps content translations with global teams.

What Will Make You Sucessful

• Collaborative and knowledgeable expert
• Liaise with E-commerce peers, Marketing, Commercial and IT Stakeholders to ensure efficient processes and operations on products, promotions and content setup;
• Be able to translate technical requirements/limitations/ messages into a simple communication that resonate with peers and business needs/expectations;
• Act as a knowledge & matter expert on assigned e-commerce scopes, providing guidance & recommendations to E-commerce peers and to commercial & marketing teams, and contributing to eCommerce knowledge within the organization.

• Experience Linked With Performance
• Stay updated on digital technical trends, new features and/or technology, to identify best practices and to stay on top of digital innovation;
• Keep track of e-commerce platforms performance and analytics (e.g. traffic, errors, load time,...) and customer feedback/surveys;
• Leverage analytics, operations and customer insights, as well as project

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